Find answers to common questions and get the help you need.
Learn about the different types of licenses we offer and which one is right for your project.
Step-by-step guide to downloading your purchased beats and accessing your files.
Information about accepted payment methods and how we keep your transactions secure.
How to set up your Lucatio account and manage your profile settings.
What you can and cannot do with your licensed beats for commercial projects.
Understanding trackouts, stems, and how to use them in your production.
When and how you can request a refund for your beat purchases.
What makes Premium Plus licenses special and why they might be worth the investment.
Why beats have tags in previews and how the final versions differ.
Tips to keep your account secure and protect your purchases.
Can't find what you're looking for? Our support team is here to help.