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Understanding our refund policy for digital beat purchases
All refund requests must be made within 48 hours of purchase
Eligible requests receive 100% refund to original payment method
Approved refunds processed within 3-5 business days
Important: Due to the digital nature of our products, all sales are generally final. However, we understand that technical issues can occur, and we're committed to ensuring customer satisfaction.
Email us at refunds@lucatio.com within 48 hours of purchase with your order details.
Include your order number, email address, and detailed explanation of the issue.
Our team will review your request and respond within 24-48 hours.
If approved, refunds are processed within 3-5 business days to your original payment method.
Once approved, refunds are processed within 3-5 business days. The time it takes to appear in your account depends on your payment method and bank.
Bundle purchases are treated as single transactions. If you need to return part of a bundle, please contact support to discuss your specific situation.
Contact us immediately. If you haven't downloaded the files and it's within 48 hours, we can often exchange it for the correct license type.
No, requesting a refund will not affect your account status. Only the specific purchase will be reversed.
No, once a beat has been used in a released project, it cannot be refunded as the license has been utilized.
Contact our support team with your order details and we'll help you right away.
Response time: 24-48 hours